The Tamura Group is working to maintain and strengthen its risk management systems in order to address a wide range of management crises appropriately.
◆Risk Management Regulations
In order to strengthen its overall risk management system, the Tamura Group established the Risk Management Regulations, which stipulate how to respond to risks that can seriously affect the management of the Group. These Regulations provide that if management crises occur, executives and employees shall make it a principle to work as one to cope swiftly and calmly with them, and that if the crisis affects human life, they shall give top priority to protecting and saving it. Furthermore, Alarm Escalation Levels A and B are defined according to the degree of risk involved and the magnitude of its influences.
◆Web-based Alarm Escalation Notification Systems
The Web-based Alarm Escalation Notification System is a reporting system that, on occurrence of any of the risk-related events defined in the Risk Management Regulations, enables direct reporting to top management without delay via the intranet and facilitates information sharing so that concerned parties can collectively respond as appropriate. Based on the Risk Management Regulations, executives, employees, and other personnel of the Tamura Group are required to swiftly report an event that may lead to a managerial crisis once they detect it.
Response to Security Export Controls
In order to prevent weapons as well as products and technologies that can be diverted to military uses from passing into the hands of countries, terrorists, and others who threaten or may threaten the international community, major countries, including Japan, have created international frameworks to control imports and exports.
From the viewpoint of security, the Japanese government is working to ensure appropriate trade control in accordance with the Foreign Exchange and Foreign Trade Act. In response to this, the Tamura Group has taken necessary measures for export controls since the former COCOM regulations. In July 2005, it established the new Security Export Control Regulations and notified them to the Ministry of Economy, Trade and Industry. Hence, the Tamura Group has set up an in-house security export control system. Whenever such regulations as the Foreign Exchange and Foreign Trade Act are revised, we have continuously adopted strict measures by revising relevant in-house regulations and thoroughly disseminating them through in-house training, etc.
Business Continuity Plan (BCP)
In the light of importance of BCP that was recognized even more after the Great East Japan Earthquake, the Tamura Group established the "Tamura Group Major Earthquake Countermeasure Manual" that was applicable to all the establishments at home and abroad in FY2011. The manual summarizes response measures to be taken, ranging from the initial response immediately after the occurrence of a major earthquake to measures for disaster restoration and business resumption. In FY2012, it was further expanded as the “Tamura Group Emergency Measures Manual” that covers risks of not only massive earthquakes but also storm and flood, fire, large-scale blackout, mass infection, radioactive contamination, and war/revolution/civil war/riot. The manual has been improved continuously.
◆Maintenance and storage of emergency supplies
Maintenance and storage of emergency supplies have been under way on establishment basis. In FY2012, within Japan, storage of drinking water and food supplies, enough to last 3 days for employees who cannot return home on foot, has already been completed. In addition, protective helmets for evacuation have been distributed to not only Tamura Group's employees but also all the staff of subcontractors working at the Group's establishments. Further, based on lessons learned from the Great East Japan Earthquake where means of communication were destroyed in the aftermath of the earthquake, alternative means of communication have been introduced.
Following the preparation of stockpiles of generators in case of a power failure, rescue devices, portable toilets, and blankets in FY2013, disaster stockpile sets were distributed to all employees along with introduction of carts to some offices/factories in FY2014. In FY2015, a cell phone recharger and other related devices were distributed to all employees to complement the disaster stockpile sets. Accordingly, stockpiling has been accomplished. Starting in FY2016, emergency supplies have been maintained regularly by improving stockpiles and donating foodstuffs close to the best-before dates to food banks, etc.
Measures against COVID-19 (as of May 2020)
The Tamura Group has always put priority on the health and safety of people in local communities, its business partners, and its employees. In this respect, the Group has been taking various measures to prevent the spread of infection in compliance with the policies of national and local governments, including thorough sanitation, introduction of the work-from-home system and rotating shifts, use of telephone/Web meetings, etc.
Furthermore, at the beginning of February, the Global Risk Management Office was set up at the head office, the task of which is to control global business continuity in collaboration with all business sites around the world so that products and services are supplied to customers all over the world without interruption.
||● The Global Risk Management Office was set up at the beginning of February, the task of which is to control global business continuity in collaboration with all business sites around the world.
● After the declaration of the state of emergency, various efforts were taken, including work-from-home/rotating shift/staggered office hours/change in office layout, etc. to reduce human contact by 70% or more (target: 80%), while holding transactions with customers as usual.
||● After operation shutdown due to the extended Chinese New Year Holiday, operation resumed on February 10 and has been back to normal from March.
|Europe and U.S.
||● The design office for electronic components in Italy has adopted the work-from-home system, whereas the factory in Czech Republic has continued normal operation.
● The factory for electronic chemicals business in Germany has continued operation while paying attention to safety. Alcohol disinfectant that was produced in the factory was supplied outside the factory.
||● In Malaysia, factory operation was suspended for the period between mid-March and April in accordance with the government’s notification. As the factory focuses on local production/local consumption items and the customers’ factories also were not operating, there were no serious problems.
● The Bangladesh Factory adopted a shift work system. Business sites in China and Japan offered support through substitute production.
In order to protect and manage corporate and personal information appropriately, the Tamura Group established the Information Management Regulations and the Information Security Management Regulations in FY2008 and has been working on information risk management. The measures that have been implemented include “technical security measures” such as network security safeguards, data access control, and restrictions on the use of external storage equipment for the prevention of cyberattacks and information leakage; “physical security measures” comprising the introduction of an ID card authentication system to prevent illegal invasion; and “education on appropriate handling of information” for employees. Efforts have been made to promote the above three measures by making them priority measures for information security.
Further, with regard to Specific Personal Information, etc., in response to the Act on the Use of Numbers to Identify a Specific
Individual in the Administrative Procedure, utmost efforts have been made to protect Specific Personal Information, etc. through
the development of organizations and systems to steadfastly execute safety management measures in each phase (i.e.,
acquisition, retention, use, provision, disclosure, correction, disuse, abolishment, and deletion of Specific Personal Information,
◆Appropriate, Timely Information Disclosure
In order to ensure appropriate, timely information disclosure, the Tamura Group created IR pages on its website to promote better communication with its stakeholders. Financial statements and handouts for financial briefings are posted on the website immediately after financial results are announced. Other information media targeting shareholders and investors include quarterly financial reviews and shareholder newsletters. For more IR information, click here
Protection of Intellectual Property
In Tamura, the divisions of management, business, and intellectual property jointly carry out activities that ensure the respect for intellectual property right. In the course of business practice, we have been making efforts to appropriately create, protect, and use intellectual properties and to prevent infringing on other parties’ intellectual property right.